Shipping policy

Wildside Pet Products Shipping Policy

1. Shipping Locations:

  • Domestic Shipping: We currently ship to all locations within the United States.
  • International Shipping: We're excited to announce that we'll soon be offering international shipping to select countries. Stay tuned for updates!

2. Shipping Methods:

  • We utilize Shopify's integrated shipping system, which partners with major carriers to provide a range of shipping options.
  • Available options include Standard Shipping, Expedited Shipping, and Overnight Shipping.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address.
  • From time to time, we may offer promotional shipping rates. Keep an eye on our website and promotional emails for these offers!

4. Handling Time:

  • Orders are typically processed within 1-2 business days.
  • During peak seasons or sales, please allow up to 3-4 business days for order processing.

5. Shipping Time:

  • Estimated delivery times will be provided at checkout based on the selected shipping method and destination.

6. Tracking:

  • Once your order is shipped, you'll receive a tracking number via email, allowing you to track your package's journey.

7. Packaging:

  • We take pride in ensuring our products reach you in perfect condition. Our packaging is designed to protect the products during transit.

8. Customs, Duties, and Taxes (for future international shipping):

  • All international orders may be subject to customs duties and taxes, which are determined by the destination country. These fees are the responsibility of the customer.

9. Damaged or Lost Shipments:

  • If your product arrives damaged or if your package is lost, please contact us immediately. We'll work with you to resolve the issue promptly.

10. Returns and Exchanges:

  • Please refer to our Return Policy for details on returns and exchanges. Note: For international orders, return shipping costs will be the responsibility of the customer.

11. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team via our Contact Us page.